Shipping & Returns
Shipping
Free shipping on every order within the United States. There is no minimum spend and no surprise fees at checkout.
- Order processing: 1–3 business days. Orders placed on a weekend or public holiday begin processing the next business day.
- Massage gun: ships from a US warehouse — delivery in 5–10 business days after dispatch.
- Everything else: ships direct from the manufacturer — delivery in 7–14 business days after dispatch.
- Tracking: You will receive a tracking number by email as soon as your parcel is dispatched. You can also follow your parcel from the Track Order link in the main menu.
- Where we ship: All 50 US states. We do not ship internationally yet.
Some of our recovery gear ships directly from the manufacturer rather than through a warehouse and a middleman. That is how we keep professional-grade equipment at this price, and the trade-off is that those items take longer to reach you. We would rather be straight about that than promise two-day delivery we cannot meet.
If your tracking has not updated for more than 7 days, contact us and we will chase it with the carrier on your behalf.
30-Day Money-Back Guarantee
Recovery gear is personal. If it does not suit you, you should not be stuck with it.
You have 30 days from the day your order arrives to request a return for any reason — including simply changing your mind. The product should be in re-sellable condition with its original packaging and accessories.
How to start a return
- Email us with your order number and a one-line reason.
- We reply within 1 business day with return instructions and the return address.
- Send the item back and share the tracking number with us.
- Once it arrives and passes a quick check, your refund is issued to the original payment method within 10 business days.
Return shipping costs
- Faulty, damaged or incorrect item: we cover the return shipping in full, and you choose a replacement or a refund.
- Change of mind: the return shipping is yours to cover.
Damaged or Faulty on Arrival
Photograph the item and the packaging before you do anything else and send the pictures with your order number. We will arrange a replacement or a full refund without asking you to ship the item back first, wherever we can.
Cancelling an Order
If your order has not been dispatched yet, we can cancel it and refund you in full. Message us as quickly as you can with your order number — once a parcel is with the carrier we can no longer stop it, but you can still use the 30-day guarantee once it arrives.
Still Have a Question?
Our FAQs answer the most common ones. Anything else, use the contact page — a real person answers, usually within one business day.