Refund policy

30 days, any reason.
You have 30 days after receiving your item to request a return. You do not need a reason. If you have used the item and simply decided it is not for you, that is fine — we would rather you were sure than stuck with something you do not want.

What we ask
Return the item complete, undamaged, with all attachments and accessories, and in its original packaging where possible. Please keep your order number as proof of purchase.

How to start a return
Email Info@FlexReboot.com or use our Contact page with your order number. We will send you a prepaid return shipping label and instructions on where to send the package. You do not pay for return shipping. Items sent back without first requesting a return cannot be processed, so please contact us first.

Damaged, defective or wrong items
Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or not what you ordered. We will replace it or refund you — your choice — and we may ask for a photograph.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds
Once we have received and checked your return we will confirm the refund by email. Refunds go back to your original payment method within 10 business days of approval. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your return, please contact us and we will chase it.

Non-returnable items
We cannot accept returns on gift cards.